Minister briefs cruise leaders

Tourism Minister Moses Kirkconnell briefed cruise leaders on some of the upgrades to George Town’s Royal Watler pier as the industry gears up for a big year. 

With cruise arrivals expected to rebound from a decade long low in 2013, Mr. Kirkconnell said the cruise lines were eager to hear about the short term measures put in place to improve “passenger experience” at the dock. Passenger numbers are projected to increase from just under 1.4 million last year to nearly 1.7 million in 2014, growing to around 1.9 million the following year. 

With the planned cruise ship dock still a dot on the horizon as it goes through a lengthy procurement process, Mr. Kirkconnell sought to reassure representatives of the Florida Caribbean Cruise Association that the current dock was up to scratch. “Our ability to provide a more convenient, satisfying and pleasurable passenger experience is important to the cruise lines, which are keen to ensure their customer satisfaction ratings are optimum,” said Mr. Kirkconnell following the Cruise Shipping Conference in Miami last month. 

Upgrades at the dock have included the installation of benches and shading as well as designated areas for tour operators, vendors and taxi dispatchers. 

“Our ability to provide a more convenient, satisfying and pleasurable passenger experience is important to the cruise lines, which are keen to ensure their customer satisfaction ratings are optimum.”
Moses Kirkconnell, tourism minister 

Moses-Kirkconnell-S

Mr. Kirkconnell

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