Oversees transition to online services
Former Cable & Wireless/LIME executive Ian Tibbetts begins work this month as the Cayman Islands director of e-government under the Cabinet office.
Mr. Tibbetts’s chief role will be to oversee the government’s transition to online services for many of its current customer interactions.
Mr. Tibbetts will lead a small unit that will seek to make most government services available online in “an efficient and user friendly manner.”
Formerly the vice-president responsible for customer experience at C&W/LIME, Mr. Tibbetts led the company during the creation of telecommunications competition in 2003. Mr. Tibbetts also oversaw recovery operations for then-C&W in the aftermath of 2004’s Hurricane Ivan.
Mr. Tibbetts acknowledged that institutional difficulties in switching to e-government capacities can be overcome through strong communication and capacity building.
He said a number of government departments such as the General Registry, Immigration and the Department of Vehicle and Drivers’ Licensing that have already made strides in the area of e-government.
“At the end of the day it’s all about making it quicker and easier for residents, visitors and businesses to interact with government,” he said. “My role is to ensure we have a plan that is coordinated, practical and which addresses: people, processes and technology.”