Health Services launches survey

The Cayman Islands Hospital. - PHOTO: TANEOS RAMSAY

The Cayman Islands Health Services Authority is running a survey to gauge patients’ experiences using its services and the level of care they are receiving.

According to the Authority, in the survey, carried out in partnership with global research firm National Research Corporation, patients are being randomly selected and presented over the telephone with survey questions based on the range of care received at Health Services Authority facilities.

Original efforts to carry out the survey by email were unsuccessful as few people responded, according to the HSA.

The survey questions concentrate on eight elements: respect for patient values; preferences and needs; coordination and integration of care; information and education; physical comfort; emotional support; involvement of family and friends; transition and continuity; and access to care.

In a press release issued on Friday, the Health Services Authority noted that patients are being contacted by telephone by the company from a Utah 385 area code in the U.S.

“Initially, the surveys were administered to patients by email, however, due to minimal responses and limitations relating to email, this method has not been as useful as expected,” the press release stated. “It is anticipated that with the use of telephone surveys, the HSA will be able to reach a wider cross section of patients and thus obtain better and more valuable feedback regarding patient satisfaction.”

The Health Services Authority is inviting any members of the public who have any concerns relating to the survey or wish to obtain further information to email [email protected]



  1. I believe doing this survey is very much needed. Will it help? let us wait and see. However the important thing is to ensure that these surveys are completed by persons who have visited or been a patient at the hospital, and most of all that the surveys are collected and viewed by independent persons who are not attached to the HSA, and after collecting they are not just thrown in a box somewhere on a shelf.
    All areas of the HSA need to be surveyed, beginning with Emergency and Accident care. I do trust it will be of some help, because we have a very clean beautiful state of art hospital, Better than any in the Eastern or Western Caribbean; speaking from experience; and my encouragement to persons who can afford it, to give freely, denotations and assist with areas of concern.
    We should visit some close Caribbean Hospitals where the very toilet bowl is missing, water running along corridors, and no A/C on the wards. We have a lot to be thankful for, but the help have to step up to being vigilant, showing Health Care professionalism. Supervisors and CEO’s should sometimes take time out from behind their desk and be seen visiting all departments on a daily basis checking that the system is being ran and maintained properly with patient care. If these things are not done HSA will always have competition from private hospitals on the island, and there is no one to blame for this but those who are in charge.


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