The Cayman Islands Health Services Authority is running a survey to gauge patients’ experiences using its services and the level of care they are receiving.
According to the Authority, in the survey, carried out in partnership with global research firm National Research Corporation, patients are being randomly selected and presented over the telephone with survey questions based on the range of care received at Health Services Authority facilities.
Original efforts to carry out the survey by email were unsuccessful as few people responded, according to the HSA.
The survey questions concentrate on eight elements: respect for patient values; preferences and needs; coordination and integration of care; information and education; physical comfort; emotional support; involvement of family and friends; transition and continuity; and access to care.
In a press release issued on Friday, the Health Services Authority noted that patients are being contacted by telephone by the company from a Utah 385 area code in the U.S.
“Initially, the surveys were administered to patients by email, however, due to minimal responses and limitations relating to email, this method has not been as useful as expected,” the press release stated. “It is anticipated that with the use of telephone surveys, the HSA will be able to reach a wider cross section of patients and thus obtain better and more valuable feedback regarding patient satisfaction.”
The Health Services Authority is inviting any members of the public who have any concerns relating to the survey or wish to obtain further information to email [email protected]