911 operator commended for saving a life

911 dispatcher Natalie 'Angie' Wright at work.

A 911 dispatcher last week received a commendation for talking a caller through giving CPR to a family member who was not breathing.

On Sept. 12, Natalie “Angie” Wright, with the Department of Public Safety Communications, received a 911 call from a frantic caller whose family member was unconscious and unable to breathe, a press release stated.

“I quickly determined that the person needed immediate help, so I began giving instructions to the caller on how to perform cardio-pulmonary resuscitation,” she said. “Within minutes of performing CPR, the family member began coughing and slowly regained consciousness.”

Mrs. Wright continued to monitor the call until help arrived at the scene.

For her efforts, the Ministry of Home Affairs last week rewarded her with the title of the “Chief Officer’s Choice,” which highlights outstanding efforts of civil servants.

“I’m very happy I was chosen, and I feel honored and proud to represent my team,” said Mrs. Wright, who has worked with the department for five years.

“I love what I do; it’s very rewarding knowing I get to help people in need on a daily basis.”

Director of the Department of Public Safety Communications Julian Lewis described Mrs. Wright as an “integral part of the public safety team and well deserving of the award.”

“The skills and commitment Mrs. Wright brings to the table each day are truly impeccable,” he said. “As a department, we looked at Mrs. Wright’s performance assessments over the years, and her professionalism stood out most of all with her ability to just adapt to whatever we call on her to do.”

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