Visitor grateful for help at airport

Visiting Cayman for my granddaughter’s birthday, I arrived in George Town on Cayman Airways Friday night, 7 Feb.

It’s very important for me to say ‘thank you’ to some very special people, including an off-duty pilot, Captain Garrett, who saw me struggling with my heavy case, lifting it to put on the luggage trolley for me.

He was travelling with his young child and wife but, nonetheless, he assisted me and was very thoughtful and so kind to do so.

After getting home and getting ready for bed, I realised I had inadvertently left my pull-along case in the Customs hall, with my medication and personal stuff.

I immediately returned to the airport, hoping and praying I would be able to find my case.

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The security gentleman putting away the carts stepped up to help, even though Customs was closed, and went into Customs trying to locate my bag.

He returned with senior Customs officer Mr. Mark Ebanks, who reassured me if I had left it inside, it would be there in the morning. The problem was, I needed my medication.

He kindly took us inside to see if, possibly, it was still there. No luck!

There was another Customs officer, Mr. Alex Marzouca. They were both off duty, and the airport was locked up for the night, but they truly wanted to help me.

They informed me that the pull-along would have been given to the Cayman Airways baggage agent to lock up for safety, and they didn’t have a key for that storage area. The agent had already left the premises. 

The Customs officers then phoned Cayman Airways flight operations about my dilemma. About 20 minutes later, Mr. Carlos Julian arrived with the key. My bag was there.

How wonderful they all were, to do the right thing for me, an elderly lady who needed her medications.

Nowadays, not many people are willing to give that extra little human intervention to help someone, but this is the normal treatment I always find when I visit Cayman.

It’s the people that make Cayman so special! I am so very grateful for their collective kindnesses and will always remember the smile they put in my heart.

Jackie Simmons

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