Criminal Records Office addresses delays

A sign outside the police records office on Walkers Road informs customers they can apply for police clearances online. - Photo: Brent Fuller

The RCIPS Criminal Records Office advised Tuesday that application processing times should now take around five working days.

A statement from the office added that adjustments, such as increasing resources and working with other agencies, have been made to address a backlog.

“We are aware that persons have been experiencing much longer wait times than usual for the processing of applications, and we apologize for any inconvenience caused,” a statement read on Tuesday.

“These delays have resulted in a backlog of applications which we are working diligently to clear, and stem from several issues, including disruptions due to COVID-19 restrictions and a significant spike since the restrictions have been lifted and parts of the economy reopen.”

Applications for police clearance certificates should be made online at http://www.eservices.gov.ky/. Other applications should be made at https://www.rcips.ky/forms. Online payments to RCIPS should be made through a bank transfer.

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