Criminal Records Office addresses delays

A sign outside the police records office on Walkers Road informs customers they can apply for police clearances online. - Photo: Brent Fuller

The RCIPS Criminal Records Office advised Tuesday that application processing times should now take around five working days.

A statement from the office added that adjustments, such as increasing resources and working with other agencies, have been made to address a backlog.

“We are aware that persons have been experiencing much longer wait times than usual for the processing of applications, and we apologize for any inconvenience caused,” a statement read on Tuesday.

“These delays have resulted in a backlog of applications which we are working diligently to clear, and stem from several issues, including disruptions due to COVID-19 restrictions and a significant spike since the restrictions have been lifted and parts of the economy reopen.”

Applications for police clearance certificates should be made online at Other applications should be made at Online payments to RCIPS should be made through a bank transfer.

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