The Utility Regulation and Competition Office, known as OfReg and URCO, confirmed that discussions with Flow regarding the shutdown of the candw.ky email address remain “ongoing”.
A spokeswoman for the regulator said the “proposed timeline, customer notification requirements and any support arrangements for affected users” were also still up in the air.
She was speaking on Tuesday, 16 June, after OfReg and Flow met last week to discuss a timetable for the shutdown of the service, which the provider wanted to take offline in August.
The original plan was blocked because OfReg ordered the company to put the shutdown on hold while a longer notice period was agreed on.
June shutdown start blocked
The telecoms firm told customers earlier that the phased closure of candw.ky would mean they would lose the ability to send emails from the end of June and that received emails would be cut off from 31 July.
The service was scheduled to be withdrawn completely by the end of August.
But Flow said earlier this month it had removed all date references and that it would work with OfReg to set a closure date.
The end of the 31-year-old service – known as ‘candy wacky’ to many and once in widespread use in Cayman – was discussed at a meeting between the regulator and Flow last week.
OfReg warned that, until adequate customer notification and support arrangements had been established, the order to maintain the service would remain in effect.
Updates to be issued
The OfReg spokeswoman said, “Until there is a material update, the office has no official comment to provide.”
She added that, once “substantive information” was available, it would be publicised.
Flow did not respond to a request for comment on Tuesday.
But the company, originally Cable and Wireless, then Lime, before it changed again to Flow, said earlier had responded to the regulator’s moratorium on the shutdown and would cooperate.
It added the candw.ky was “approaching end of life and will no longer receive the updates and security enhancements necessary to meet evolving technology and safety standards”.
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