Postal service back on track

Cayman’s mail service was battered from pillar to post when Hurricane Ivan struck last year.

The Seven Mile Beach Post Office lost part of its roof and the three to four feet of water that flooded into the building put paid to its operations until it reopened just weeks ago.

The service’s historic old central George Town building suffered roof damage.

The Airport Post Office – the crucial hub of postal processing work – lost some of its roofing and staff had to deal with the resulting rain problems and flooding.

And the operations of the philatelic unit were also affected.

But Cayman’s post-Ivan postal service is back on all its old stamping grounds again.

It has fought back to near normal and is now even looking to expanding its operations, said Postmaster General Sheena Glasgow.

‘The Post office is something that people tend to take for granted until something goes wrong,’ she said.

‘People don’t realise all that goes on behind the scenes,’ said the woman who oversees Cayman’s 15 post offices, two postal agencies, around 11,000 post office boxes and a staff of more than 100.

Ms Glasgow is the first to admit there are still frustrations with troublesome roof leaks in the buildings in the wake of Ivan.

But she is equally the first to acknowledge the efforts of staff, Public Works Department workers and Ministry staff to get the service back to normal.

And now her sights are firmly set on ways of offering even more services to the public.

The Post Office, said Ms Glasgow, already offers a CUC bill paying service and has launched a Digicel e-top up service which they expect to expand upon.

The Postmaster General said she is in discussions with Cable and Wireless about a bill paying service and is talking to Kirk Office Equipment about the implementation of postage by phone.

The latter is in essence an Internet based service where companies with postage and revenue meters would be able to fill up their machines via the Internet, she explained.

Further consultations would be necessary to work out details but it is, Ms. Glasgow said, something she is excited about because it is along the path she wants to take in developing postal services.

‘Technology is a competitor to the traditional post but it is up to the postal service to use technology to provide better services,’ she said.

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