Digicel’s preparation for Hurricane Dean paid off with 100 per cent of its sites fully operational throughout the storm.
Digicel’s preparation began long before the onset of the 2007 hurricane season, with extensive work on revamping the company’s network to ensure that customers maintain service during a time when communication is crucial. Over the past 18 months, the company has increased the number of cell sites throughout the Cayman Islands, reflecting its commitment to providing excellent customer service, states a press release.
‘In preparation for Hurricane Dean, we worked diligently to ensure that certain low cell sites were reinforced, increasing signal and service island-wide,’ stated, Digicel’s CEO, Mr. JD Buckley. ‘All our cell sites weathered the storm and are performing at 100 per cent. Although power was affected in certain parts of Grand Cayman, the generators and emergency fuel reserves at our cell sites continue to keep all our sites running at their maximum capacity.’
‘Digicel would like to thank the National Hurricane Committee for their efforts throughout the storm threat and for providing regular updates. Digicel would also like to thank CUC for their dedication in maintaining service at this critical time. Once again, our own employees have performed above and beyond their duty to ensure that our operations were up to our usual first rate service,’ Mr. Buckley added.
Digicel’s broadband wireless network also performed admirably during the storm with fixed line and internet services fully operational for the duration.
Digicel customers are reminded that they can send credit to other Digicel phones by using the Digicel Credit-U service. For more information on Credit-U, or for general queries, customers can call customer care by dialing 100 from their Digicel phones.