In light of recent speculation that has arisen regarding the Department of Tourism’s response to a guest complaint, the Ministry of Tourism issues the following statement.
A review of DoT’s response on Friday, 2 May, 2008, confirms that it was compliant with its established internal complaints process.
Every day, guests to the Cayman Islands send letters of either commendation or complaints to the Department of Tourism. Where necessary the DoT consults with relevant agencies and then responds in keeping with established policies. This case was no exception.
The DoT consulted the Royal Cayman Islands Police Service and confirmed that no criminal charges had been made. Based on this information the DoT proceeded with its area of responsibility, which is managing the guest experience.
The DoT apologised that the guest had an upsetting experience. It did not attempt to apologise on behalf of the country, nor was it expected to do so.
The DoT also did not attempt to characterise the legality of the actions of persons involved as the public will appreciate this is the role of the RCIP and the Legal Department.
The guest thanked the department for its response, highlighting that the incident was not representative of his trip to the Cayman Islands.
The public should also be aware that since 2001, the Cayman Islands Government has confirmed a policy of non-discrimination and committed to graciously receive all law abiding visitors to our shores. When issues of alleged criminality are raised, the DoT turns to the agencies charged under law to make these determinations.
Sometimes these allegations arise in the context of our guests being alleged perpetrators of crimes and sometimes it is alleged that they were the victim of crimes. Thankfully both circumstances are rare.
Regardless of the circumstance, or the background of the individual in question, the DoT carries out its due diligence in consultation with law enforcement and responds in a professional manner.
In this case the Portfolio of Internal and External Affairs, which has responsibility for the RCIP, was consulted and approved the contents of the letter prior to its release to the visitor.
The public should also be aware that since 2001 when the policy of non discrimination was established, standard letters bearing the name of the relevant Minister of Tourism have been issued automatically by the DoT in response to public queries on our policy. No doubt these have been issued on numerous occasions over the past seven years.
Ministry of Tourism