Few respond to RCIPS survey
A public survey conducted on the Royal Cayman Islands Police Service late last year found 70 per cent of local residents surveyed were dissatisfied to some degree with police efforts in reducing crime.
The poll recorded responses to an on-line survey taken in by a local auditing firm late last year. It was unclear by press time if results from written copies of the survey had been included in the report given to the Caymanian Compass.
About 71 per cent of those who took the on-line survey said they were dissatisfied with the police service’s ability to keep the public informed about what it was doing to tackle crime and anti-social behaviour issues.
A complete copy of the survey was released to the Caymanian Compass under the Freedom of Information Law.
Although the survey results are generally not good news from a police point of view, it is also not certain whether enough people participated to make the findings statistically valid.
According to calculations by the Deloitte audit firm, some 381 surveys would have been required to provide a statistically accurate sampling of the Cayman Islands population. The actual number of valid surveys received was 282.
The survey was conducted between 12 November, 2010, and 3 December, 2010.
Other areas of the survey indicating a poor view of the RCIPS included one question that indicated 68 per cent of respondents were not satisfied the RCIPS deals with the issues that “matter most to the people of the Cayman Islands”.
In terms of dealing with the public, the survey found 60 per cent of respondents were dissatisfied with the level of friendliness, politeness and willingness to help displayed by RCIPS representatives. Sixty-four per cent of respondents were not satisfied that police respond “quickly and with a sense of urgency” to issues; 68 per cent said they were not satisfied that police provide prompt feedback and information if delays in handling a situation are expected.
Also, 61 per cent of those who responded said they were not satisfied with the RCIPS’ ability to hold the public’s information in strict confidence.
It wasn’t all bad news for the police. About half the survey takers said they were satisfied with police safety when officers were required to respond to emergencies.
Meanwhile, 68 per cent of respondents indicated they were satisfied with the ease of contacting police if officers’ services were required.
On the question of whether individuals were treated fairly in their dealings with police, 55 per cent of those responding said they were not satisfied and 45 per cent said they were satisfied with how police treated them.
Sixty per cent of the survey respondents said they were not satisfied with RCIPS representatives’ level of knowledge when it comes to local legislation and procedures.
Of the 282 people who responded to the on-line police public assessment survey, 148 were female and 134 were male.
The majority of the survey takers fell between the ages of 26 and 45; only 13 people under age 18 took the survey.
About 54 per cent of the survey respondents classified themselves as professional workers, the next largest group of survey takers said they held administrative posts.