Caymanian staff are leading the way at Seven Mile Beach hotel Comfort Suites.
“Our breakfast chef Keith Clarke has worked in several restaurants including Lobster Pot. He is a young Caymanian who has done a fantastic job. They really do go out of their way to help customers and make them feel satisfied and happy,” said Tom Mason, general manager.
The hotel is averaging 150 to 200 people per day for breakfast, said Mr. Mason, who noted that was excellent for a small hotel.
“We have launched the special choice breakfast featuring new fresh eggs, hot meats, yoghurts and two different flavours along with the usual cereals, fresh fruits and fruit juices plus fresh Douwe Egberts coffee,” Mr. Mason said.
Another young Caymanian, Nikki Sandova, works at the front desk and has grown in her role since she joined the hotel seven months ago, Mr. Mason said.
“She really exhibits a fantastic hospitality disposition and attitude. I see her one day as a front office manager really moving up the chain. She really cares,” he said.
Ms. Sandova is 19 and grew up in West Bay. She said the industry was attractive to her as a career.
“When I was in school they had us choose what we wanted to do; I had options to work in an office or hotel, but I was mostly into hospitality which is where it started,” she said.
“I like customer service – that is me. I like interacting with people. I guess I am natural around guests; I learn a lot from it and it is great to learn about guests’ cultures, find out different things from them. It is great to be able to make somebody’s day. I would say my experience with hospitality has been great and to any youngster I would relate that. I would like to develop my career and go to college to study tourism in the future.”