Opinions sought about immigration policies, efficiency

Immigration officials in the Cayman Islands are looking for public feedback about residents’ perceptions of the department’s ability to perform its duties, while also soliciting suggestions from the community on how government may implement better practices going forward.

That is the concept behind the Immigration Customer Service Satisfaction Survey 2012, which is now being circulated.

The question officials are asking is, “How have the recent changes in Department of Immigration procedures affected you personally, and in the workplace – and how can they be improved?”

The survey questionnaire was launched this week, and residents have until Monday, 23 July, to complete the form. It is accessible on the Immigration website, immigration.gov.ky.

This current undertaking follows the comprehensive Customer Service Satisfaction Survey 2009, which was undertaken by Deloitte. That information was used in drafting the department’s Three-Year Strategic and Business Plan. It also guided the revision of internal goals and procedures.

Chief Immigration Officer Linda Evans said the data returned will allow the department to fine-tune its focus on key areas of service, especially the Key Performance Indicator section.

“Feedback from the first survey was meaningful and used to streamline new services,” said Ms Evans. “Public participation in this new survey will therefore help us determine the way forward.”

The department has secured the services of Deloitte to administer this follow-up survey, and to offer a comparative analysis on the results.

Local business groups have been approached directly, but the public is encouraged to complete the questionnaire online. Officials say the survey takes only a few minutes to complete.

For more information, contact the Department of Immigration at 949-8344.

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