Woman alleges her loan details released on Twitter

A criminal complaint filed with the Royal Cayman Islands Police Service has accused a Civil Service Association Co-Operative Credit Union employee of leaking certain details of a woman’s personal bank loan via a social media network earlier this month.

The woman, Sandra Catron, said the “tweet” appeared on June 11 as part of a thread that was discussing the release by Ms. Catron of risqué photographs of two women involved in sexually explicit activity inside a local nightclub.

Ms. Catron said it was during that discussion on Twitter that certain “derogatory loan details” concerning her personal loan with the credit union were released.

“I am very disappointed that [the credit union employee] decided to retaliate against me by divulging my loan information to an infinite numbers of persons with his public Twitter account,” Ms. Catron said. “His actions have caused irreparable damage and there should be some consequences for that.”

Credit union Chief Executive Officer Corinne Glasgow was contacted Sunday for a response to Ms. Catron’s claims, but said the union’s attorneys were responding to Ms. Catron.

A copy of a letter sent to Ms. Catron on June 26 from the Ritch & Conolly law firm was obtained by the Compass. It denies the substance of the Tweet on June 11 would fall afoul of Cayman’s Confidential Relationships [Preservation] Law and states the bank would not be liable for the employee’s actions.

“[The employee’s] tweet of 11 June, 2014 is a general remark which does not amount to ‘confidential information’ for purposes of the law,” the letter states. “Even if the remark made by [the employee] were capable of amounting to ‘confidential information’ within the law (which is denied), it does not identify the individual concerned. For the avoidance of any doubt, [Ms. Catron was] not identified in the remark made by [the employee].

“In any event, it is denied that [the employee] was acting in the course of his duties with the credit union and was, in fact, on a frolic of his own.”

Credit union board chairwoman Deanna Look Loy could not be reached for comment Sunday.

Two days after Ms. Catron flagged up the situation to the credit union, she received an apology from the organization’s human resources manager in a letter sent on June 13.

“We sincerely apologize for the unprofessional experience,” wrote HR manager Faylene Ebanks-Suckoo. “Your concerns have been reviewed with our employee and the credit union has taken appropriate action in accordance with its internal disciplinary procedures.”

The letter did not state what actions might have been taken.

Ms. Catron did not accept the apology sent on June 13.

“Your letter has provided me with no assurances that this sort of behavior will not happen again,” she wrote back to the credit union on the same day. “Furthermore, I have not been informed of how [the employee] would have had such unfettered access to the details of my loan account. From a banking and compliance perspective, this is most disturbing ….”

Ms. Catron told the credit union in the June 13 letter that she would agree to settle the matter for $25,000.

“This is something to which [the credit union] has absolutely no intention of agreeing,” the June 26 letter from Ritch & Conolly stated. “Indeed, your threats to bring this matter to the attention of the general public unless a financial settlement is agreed hardly points to you having any genuine concerns about [the employee’s] remarks being made public or the alleged security breach.”


  1. I haven’t seen the tweet in question. Nor would I ever waste time on Twitter and similar nonsense.

    But it seems like the only person who identified Ms. Catron as the subject of the tweet was Ms. Catron.

    Whole thing seems very childish of the credit union employee in question; but just as silly of Ms. Catron to seek a wider audience for her grievance.

  2. This is a very serious breach and that’s is why there is prison time attached as a penalty for the offence. Let’s not give people excuses to feel that they can breach bank confidentiality laws and get away with it.

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