Service with a smile all in a day’s work

A service station attendant’s reputation for being well-mannered, friendly and welcoming is earning him much attention in the Bodden Town community.

A service station attendant’s reputation for being well-mannered, friendly and welcoming is earning him much attention in the Bodden Town community.

Since he started working at Lorna’s Rubis about eight months ago, Logard Anderson’s pleasant personality has not gone unnoticed by customers. Some honk car horns when passing, others simply pull in to fill up and have a chat.

“How are you today?” he cheerily greets a customer on a recent morning. “What can I do for you today?” are the next friendly words.

“You know you can win some free gas if you put $25 instead of $20,” he continues as he’s at the back of the car.

“All right, you drive safe and have a pleasant day,” he adds as he finishes up, before turning his attention to the next customer.

For Mr. Anderson, 57, it’s just another day on the job that he loves.

“I like meeting new people every day, and the work is not all that hard,” he said.

Growing up, he said, having good manners was important.

“If you passed someone on the street and didn’t wave or say hello, your parents heard about it long time before you reached home,” he said.

To some, good customer service is as simple as solving problems and offering solutions in an expedient manner, which Mr. Anderson does and more, going above and beyond in his duties.

Even when faced with disgruntled customers who talk to him as though the rising price of gas is his fault, he finds pleasant ways to respond.

“When they pull up to the pump they say, ‘What happened, gas was $3.95 yesterday and today it’s $4.18 … what’s really going on, how are we going to survive?’ I tell them maybe it’s the cost of other rising prices, and the delivery service, and that I hope it goes back down very quickly for them,” he said.

According to Mr. Anderson, he is just as surprised as most customers when the price of gas goes up overnight.

“When I leave work at night and return in the morning and see that the price of gas has gone up, I can’t really do nothing about that. What I can do is pump the gas and treat my customers right,” he said.

Whether it’s morning, noon or night, Mr. Anderson said he does not hesitate to ask if his customers are doing all right.

“I got to keep the customers happy and comfortable so they can come back and keep up the services and me in a job,” he laughs.

He credits his mannerly upbringing for his ease with the customers, but feels some of his good service skills came from working at the Bodden Town Pirate Caves, where he welcomed visitors and locals.
Before becoming a pump attendant, Mr. Anderson had his own small construction business. He said it fell apart because work in that field became a lot tougher to get, but that does not stop him from taking a few part-time jobs occasionally when he’s not at the pumps.

“I am quite comfortable right where I am for now,” he said.

0
0

NO COMMENTS