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Caribbean Utilities Company is offering alternative payment terms for its customers who may be going through financial hardships during the COVID-19 pandemic.
CUC said it is stopping disconnections for March and is providing alternative payment procedures for customers in difficulty, although not every customer will qualify.
One of the examples CUC used to explain which customers would or would not qualify for an alternative payment plan was if a person’s electricity account is in the landlord’s name. In such cases, they would not qualify because the debt is the landlord’s responsibility, so it would be up to the landlord to make arrangements for repayment with their tenants.
For customers who are unable to pay their full bills as a result of the current crisis, CUC said it would be prepared to extend credit terms for a period of up to three months.
“We also want to stress that the three-month plan is for extenuating circumstances and was created especially for employees of industries whose operations have essentially halted,” CUC stated in its press release.
The utility company said it would allow customers a fourth payment extension on their account. The company’s current policy allows a maximum of three within a 12 month period.
CUC also noted that qualified customers with proof of unemployment or reduced earnings will be allowed to delay payments of their CUC account for a maximum of three months, up to $900 in total ($300 per month).
CUC stated that amounts over $300 dollars per month must be paid.
The statement said, “Upon resumption of normal processes, these customers will then be offered extended payment plans for up to six months’, which starts at the end of the three-month extension period, to ease the repayment process for the customers affected.”
CUC added that it is assuring the Cayman community that it has plans in place to ensure that the electricity service will continue to be available
CUC President and CEO Richard Hew said in the statement, “CUC’s priority is to maintain a safe electricity supply to the island throughout this coronavirus crisis. In that regard, we are focusing on preventing transmission of the virus within the company, in particular for the critical operations staff that work directly on the generation, transmission and distribution of electricity.
“We will maintain critical supplies and services such as fuel, lubricating oil and engine maintenance. We understand that many of our customers will face financial hardship in the short to medium term and we will be flexible in our payment policies for those in need to assist them to maintain their electricity service.”
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