The RCIP are trying to make sure that no one can complain that they did not how to make a complaint against the police.
‘If you think a police officer or member of police staff has behaved incorrectly or unfairly, you have the right to make a complaint,’ said an RCIP press release.
Unless there are exceptional circumstances, the complaint should be made within 12 months of the alleged incident, said the release.
A person who decides to make a complaint can write to the officer in charge at the police station for the area concerned or go into any police station where the person will be seen by a senior officer on duty.
A person making a complaint can also contact a solicitor or Member of the Legislative Assembly or write a full account to the Deputy Commissioner of Police at RCIPS headquarters, Elizabethan Square, George Town.
Complaints against the police can be made in person at a police station, where the inspector in charge will record a statement.
The complaint, along with the statement, is then forwarded to the Complaints and Discipline Department at police headquarters on the fourth floor of Elizabethan Square.
Complaints can be made by telephone and this is normally transferred to the Complaints and Discipline Department, in person to that department or in writing to the Deputy Commissioner.
‘The ultimate responsibility for the maintenance of discipline within the Police Service rests with the Commissioner of Police, but responsibility for the overall investigation of disciplinary offences and complaints against the police is delegated to the Deputy Commissioner,’ says the release.
‘The investigation of complaints made by members of the public is a matter of great importance and often considerable difficulty.
‘The authority exercised by the Police Service and its good name must depend largely on the confidence felt by the public that a complaint against a police officer will always be fully and impartially investigated and that if substantiated, some action will be taken to rectify matters,’ said the release.
At the same time, police officers who act correctly must be protected from malicious accusations to which their duties at times make them liable, it added.