The Immigration Department has announced that it will remain open an extra three hours every Wednesday, dealing with customers up until 7 p.m.
The later closing time is in response to customer feedback, the department said in a statement, adding that if the extended service proves popular, it is possible that another day with extended hours will be added.
Samantha Bennett, deputy chief officer of the Immigration, said the department realized that “sometimes it’s just too much of a rush for people to take care of Immigration matters on their lunch hours. By extending the opening hours, we are catering to our customers and giving them an option.”
According to the statement, staff will be reshuffled to offer the enhanced customer service, “just one of many changes that are in the works to make Immigration more customer-friendly.”
Currently, the normal business hours at the Immigration Department are Monday through Friday, 8:30 a.m. until 4 p.m. The new Wednesday opening hours will be introduced this week.
The change in hours applies only to the Immigration Office on Elgin Avenue.