Customs announce holiday collections opening hours

Director Clifford noted the awareness training had been delivered to new employees as part of the department’s training strategy.

Customs will close its collection office on the Saturday before and after Christmas this year, but will remain open an extra half-hour in the work days leading up the holidays.

The office will be closed on Saturday, Dec. 22 and 29. It will be open to the public from 8:30 a.m. to 5 p.m., Monday to Friday, Dec. 17-21, and on Dec. 27 and 28.

“This means that customers will have an extra hour to make payments to Customs, or do any other business necessary to clear their goods through Customs,” stated a press release issued by Customs.

Meanwhile, the Customs Department is also reminding individuals and businesses that have not yet registered with the department to complete the process through the online COLS portal. COLS can be accessed by logging on to or

“We are encouraging all persons and businesses who may be importing goods during the holiday season to get registered now before the rush. The process only takes a few minutes to complete,” the department stated in a press release.

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Individuals (not businesses) need to complete questions relating to their full name, postal and physical addresses, and scan and upload a copy of a government-issued ID, e.g., passport or driver’s license.

Businesses and companies need to provide the name of the organization, postal address, location, a valid business license and company registration, including directorship. Also, it will be necessary to scan and upload a government-issued ID of the owner or director.

For assistance, visit the Customs Collections office at 42 Owens Roberts Drive, George Town.

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