Passengers stranded nearly 12 hours as CAL flight delayed in Kingston

Cayman Islands resident George Hudson and his son sit in the Norman Manley International Airport terminal Friday after their flight was delayed for nearly 12 hours due to what Hudson says he was told were ‘mechanical problems’.

Cayman Airways flight KX621 was grounded in Kingston, Jamaica for about 12 hours Friday, according to a passenger on the ground and departure information on the Norman Manley International Airport website.

The flight arrived in Kingston from Grand Cayman Friday morning and was scheduled to depart NMIA at 8:50am for Montego Bay en route to Grand Cayman. After passengers in Kingston boarded the flight, however, they were asked to deboard and told the plane would not take off due to “mechanical problems”, according to George Hudson, a Bodden Town resident who was travelling with his wife and two children. He says he was later told the flight would leave at 6:15pm but didn’t depart until after 9pm.

“I understand that it’s better to be safe than sorry, but there’s nobody here to just offer some other advice; ‘OK, this is what we’re going to do.’ Because they don’t know,” said Hudson.

“No information and that’s what has me so upset right now.”

Multiple calls and an email sent to a Cayman Airways spokesperson were not returned.

“Up to now, are we going to be sleeping in Jamaica tonight or are we gonna get out of here?” said Hudson.

The NMIA website listed the flight as ‘cancelled/closed’ at about 4:15pm. Hudson later told the Cayman Compass CAL officials did offer an update that they would depart at 6:15pm. The airport then changed the flight’s status to ‘delayed’. The flight did not leave for nearly three hours after that.

Norman Manley website departure listing delayed
The Norman Manley International Airport website later listed CAL flight KX621 as delayed around 4:45pm, nearly eight hours after its original departure time.

Hudson was not sure if it was a different plane than passengers were originally scheduled to take. That information was not immediately available on the NMIA website.

Hudson said passengers did receive a lunch voucher and were only told to stay in the departure lounge for more information.

The Norman Manley International Airport website lists flight KX621 as ‘cancelled/closed’.

Read Monday’s Cayman Compass for more information.

Cayman Airways flight KX621 sits at Norman Manley International Airport Friday.