General Registry department is set to resume services to issue certificates kerbside starting Wednesday. Photo: Chris Court

Government’s General Registry Department, which is in charge of issuing critical documentation for births and death, will resume issuing hard copies of those certificates on Wednesday.

In announcing the department’s resumption of limited services at the COVID-19 press briefing Monday, Premier Alden McLaughlin said, “The Cayman Islands government is aware that members of the public have had difficulties accessing birth, death and marriage certificates during the coronavirus COVID-19 pandemic.”

At present, the law only provides for hard-copy registration for births, but the premier said changes to the process are being considered.

“The public should note that government is currently considering legislation to tweak the registration process for newborn children so that registrations can be legally done via electronic means, but we are not there just yet,” McLaughlin said.

Although the General Registry services will resume, the Government Administration Building, where the office is housed, will remain closed to the public, he added.

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“All certificates must be ordered via the Registry’s online system at or Persons will not be allowed entry into the building to make an application. When ordering the certificates, select the ‘Hold for Pickup’ option, he said.

Once this is done, the applicant will be contacted via email or phone when the certificates are ready for collection, McLaughlin explained.

“Please ensure that you have entered a valid phone number and/or email. Certificates must be paid for online using a debit or credit card. Cash or cheque payment on pick-up cannot be accommodated at this time,” he said.

Once contacted, people can collect their certificates from the Government Administration Building between 9am and 3pm, Monday through Friday.

Under the current COVID-19 restrictions, certificates will now be collected outside the government headquarters.

Those collecting, McLaughlin said, will have to pull up on the roundabout by the security booth at the Government Administration Building, stay in the vehicle and call 244-3101 or 244-3103.

“A security officer will deliver your certificate to you at the roundabout,” he said.

The alphabetical restrictions in force by the shelter-in-place provisions would apply in this scenario as well.

Meanwhile, the deputy governor’s office said on Monday it has continued to be in contact with those who are seeking their naturalisation documents as all staff have continued to work remotely.

“We will contact the parents/guardians of minors whose applications have been approved, with regards to the collection of their certificates. Each applicant would have provided their contact information at the time of submission. We are also mindful that we are still observing strict social-distancing protocols and curfews at this time,” the deputy governor’s office said in response to queries from the Cayman Compass on the issue.

Those with naturalisation questions only can contact the office at 244-2403 or email [email protected] or  [email protected] or [email protected].

Certificates must be ordered via the Registry’s online system at or

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