Travel Cayman has blamed a suspected quarantine breach in Windsor Park on a software glitch after a traveller was taken to a private home instead of a government-approved isolation facility.
“The traveller’s request to quarantine at a private residence was denied and the traveller was instead approved for a Government sponsored facility,” Travel Cayman said in a statement issued Thursday. “However, due to an error in the system, the traveller was transported to the unapproved quarantine address originally requested.”
Although the traveller, who had arrived from the UK on 14 Jan., was taken to the wrong location, they did not breach established quarantine protocols, which require self-isolation and no interaction with the general public, a follow-up statement issued Friday said.
The traveller was also subject to new requirements for both pre-arrival and on-arrival testing.
Since the breach posed no risk of community transmission and it occurred near the end of the isolation period, the traveller was not relocated to the government facility, Travel Cayman said.
“All  residents at the dwelling have been tested and public health has confirmed that there is no cause for concern or risk of community transmission” of COVID-19.
The breach was detected on Wednesday, 27 Jan., when a government-issued phone and monitoring device both stopped communicating with authorities – thereby triggering a response from the Travel Cayman team.
The breach was caused by a “system software error” which resulted in the traveller being allowed to “quarantine at a residence which did not meet the approved criteria”, Travel Cayman said.
According to the statement, the traveller was due to complete quarantine on Thursday.
Typically, quarantine periods for travellers who have tested negative upon arrival is 14 days, with a second COVID test carried out on the 15th day.
Travel Cayman said it had investigated the breach and “software engineers are rectifying the issue”, noting “Additional verification protocols have been put in place and manual checks are being carried out in tandem”.
Editor’s note: An earlier version of this story said that some people had been put in isolation as a result of the breach; that has been corrected to indicate no one had been quarantined. The story has also been updated with new information from Travel Cayman.