Immigration easier

A lot of us are quite eager to criticise government departments when problems arise, so I fee that we should be just as eager to compliment them when they make an effort to solve problems.

After spending many long hours in line at Immigration dealing with various issues, I have to say thanks to Immigration for the number system they have implemented. I have been there five times since the new system has come into effect and the longest I spent was 20 minutes. Last week I got in and out of there in six minutes. The new system prevents one of the biggest problems we had in the past with people jumping the line ahead of those who had been waiting for hours. The fact we can now sit while waiting to be called is also a huge improvement, especially for the elderly and those with children. I would like to congratulate Mr. Manderson, Mr. Brady and the staff for the progress they are making.

T. Grant