Cayman Brac Power and Light will not be disconnecting any households in the Sister Islands, general manager Jonathan Tibbetts said Tuesday afternoon.
“We are exercising the exact same policy as CUC, no disconnections,” said Tibbetts, as he cleared the air on reports of customers being left without power.
The issue was also raised during the daily COVID-19 press briefing on Tuesday, with Premier Alden McLaughlin assuring the public that the policy on disconnections was the same across all three islands.
Tibbetts told the Cayman Compass the reports of cuts to power supply were cases of pay- as-you-go customers running out of credit.
“We are not disconnecting any customers in the Brac or Little Cayman. Prepaid customers have also been issued emergency codes for credit where needed,” he explained.
Tibbetts said the company’s office was closed last week as a precautionary measure due to the first COVID-19 case being confirmed on the Brac.
However, he said every customer had been provided emergency codes daily to keep their power running while operations were suspended at the office.
The power company, he explained, has two systems – postpaid (bills) and prepaid (card top up.)
“Customers top up their meters via a card. The system alerts customers when it is down to $20 credit with an alarm that has to be silenced,” Tibbetts said. “Customers can then come to the office and top up or contact us for an emergency code once the credit has finished. It is similar to how the fuel gauge in your car works.”
Reports reaching the Compass stated that power supply had been affected.
Tibbetts clarified that there were customers who may have not been able to pay in time, but the company has advised individuals to contact them so they could get an emergency code.
Tibbetts said if customers have hit their limits and the office is closed, “they can simply check Facebook, or WhatsApp 916-1656 or call the office or my cell and we provide emergency codes each day that give seven days of credit at a time per code.”
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